FlyerTalk Forums - View Single Post - Delta Charges Cents. Delta Pays Cents. This Makes No Sense...

Jan 27, 2005, 11:17 am

#20

Flying_Duck

Join Date: May 2003

Location: Salt Lake City, Utah, DL DM since inception, 3+ MM, HH Gold, SPG-Gold

Programs: DL, UA, AA, HH, SPG, HH, Hertz, Avis

Posts: 1,838

Quote:

Originally Posted by vinnmann

What happened to DL's new program of empowering front line employees to make judgement calls that follow common sense?

Don't forget, this issue involves the government which effectively takes care of the common sense!!