Sorry this is Long: We took Fiji Airway Business class from LAX-NAN-KDV June 21st as a Tabau club member.

We arrived at LAX at 2PM given the next connection would be tight and moved from the AA terminal to Bradley and found a seat, at 15:30 we get at text and email from Fiji Airways that out flight is delayed 18 hours (4PM Saturday). I immediately call the #800 and they are mostly clueless about the flight and are totally clueless when I ask about a hotel voucher. Basically, they tell me we are on our own which and the Contract of Carriage does not require them to pay even though it was their mechanically issue. We all know that this is a lie. I call, and get a hotel nearby and we head to the hotel. Once there I get notifications of our rebooking to KDV on Wednesday even though we arrive Sunday night late. I call Fiji Airways again and find that they are booked solid to KDV Monday and have no flights to KDV Tuesday. I asked about the hotel the night of the 21st in LAX and hotel in NAN Sunday-Wednesday. They tell me we are on our own again. I decided to book my own charter to the place we are going to 1.5-hour boat ride from KDV. Saturday 22nd arrive at the airport for check in and find out if we had stayed until at the airport until Friday at 18:30 (no 1 told us) we would have gotten hotel vouchers and $70s in meal per diem. WHAT!!! I write Fiji Airways and get no response and no response from manager at checkin. In flight service is really really good, comfortable beds just nice people and apologies given multiple times. Get to NAN and again, in Business Class and Tabau club member and get meet and greet and ask for hotel voucher and taxi payment. Again, we are not required to give you this. It is late and we have early AM charter. Paid for the hotel and charter as we were not going to lose 3 days of vacation. So we get back 7/7 KDV-NAN-LAX no problems, and I put on a full court press to get paid for hotel in LAX and NAN and taxi both ways in NAN and per diem and refund on NAN-KDV for my wife and I. On 7/10 after much back and forth and sending receipts 3x they finally agreed to a refund via wire transfer, but it takes 21 days. August 1, I write and ask where is the money? Response we will check into it. August 5th, I write again and finally get a response saying I will be paid by the 9th nada. Wrote them again, but it is time to let everyone know how things are a Fiji Airways!

Fiji Airway is great if things go right but when they do not, they are completely incompetent. I am out for the hotels and per diem at over $850 not even counting the charter. If flying to Fiji from the USA consider that your choices are direct flights from LAX and SFO and Fiji Airways at about 11+ hours or Quantas to Syndey and back or Air New Zealand to Aukland and back at more like 18+ of travel time. The choices are not great! We loved Fiji, but Fiji Airways is horrible (maybe worse that horrible) when things do not go right.