Originally Posted by
sdmr
thanks very much to both for suggestions. Ba Holidays wouldn’t take a claim by phone but suggested I email their customer relations team. Instead I called BA silver line and the agent raised a claim for me. Hoping for speedy resolution. Apparently 7 working day turnaround. Let’s see…
Thanks for reporting back.
I think you will have the updated bonus TPs shortly.
Tobias-UK suggestions for the Wiki/Info post:
Q: I’ve returned from my BAH and waited 14 working days, but have not received my bonus TPs, who do I need to contact?
A: One option is to contact the BA Exec club by telephone to raise a claim for you.
Q: Do you have to book a consecutive block of 5 days hotel with the 2xTP offer? For example I could stay in Santiago night 1, go away for 4 nights then return to Santiago for 4 nights.
A: The nights do not need to be consecutive, only to total at least 5 nights between the first and last flights.