Originally Posted by gfunkdave

I was supposed to be on UA 119 from EDI-ORD a few days ago. Halfway through the flight the plane diverted to DUB due to a mechanical issue (broken hydraulic system). United provided a hotel, meals, and transportation to/from the airport. THey rebooked me on an alternative flight the following day (on Aer Lingus). I arrived back in ORD a little more than 24 hours after I was originally scheduled to, on the Aer Lingus flight.

While we were still on the broken plane, United emailed an offer for either a $650 ETC or 33,500 miles. I selected the ETC. I understand from my other thread that I can still claim UK261 compensation. I've done a cursory look through parts of this thread and just wanted to confirm that all I need to do is email United customer service (or use the Contact Us form on the website) and include:

• my flight number
• date
• the fact I'm claiming UK261 compensation
• description of why the flight was late/canceled - i.e., that it was a mechanical issue

Since I will undoubtedly use a travel cert, I also understand that I can say I'd accept a $1000 ETC in lieu of the GBP520 cash.

Is that really all there is to it? I've never done this before.

THanks.