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Thread: I Prefer Hotel loyalty program
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Old Aug 8, 2024 | 8:41 am
  #50  
kcaluwae
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Join Date: Jan 2008
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Originally Posted by jakatz
Hi, just had my first three Preferred stays. Hotel Middle Eight, Virgin NY and Hotel Sans Souci. Middle Eight and Sans Souci supposedly 5 star, but in reality I felt no more than 4 star. No upgrades, discounted breakfast at Middle Eight and free at Sans Souci.

Is everyone's experience the same as mine regarding 4 star vs. 5 star? Are there "real" luxury hotels in the portfolio? I am trying new groups since I am Lifetime Bonvoy Titanium, but hesitating now because of the less than lux experiences... Would love your thoughts.
I think it's a little bit of a mixed bag like it's always the case with these "umbrellas". Hotel stays in Stockholm and Boston where underwhelming but the Royal Park hotel in Tokyo was excellent and truly 5-star.
My biggest pet peeve with the program is that none of the hotels seem to be aware of the program rules. I'm titanium but I've never had an upgrade, only once a welcome amenity, and I had to ask for the complimentary F&B offering each and every time.

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