Originally Posted by
KS_YYC
Just as a follow up on this, on Sunday I had a call with an agent who told me that it was fare brand then status that mattered for the upgrade priority. I had her repeat it back to me to be sure as it went against everything I read and understood from the wiki.
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I suspect that the agent was just wrong, given how detailed the information is here, but either way, there are agents out there messaging to people that the order is fare, then status.
What's in the wiki was correct for years, but things do change, so it's possible AC has altered something. Did the agent quote you something from ACPedia or read from a memo, or did she appear to be going off the top of her head?