Originally Posted by AADFW

I just phoned into AA and experienced the new phone system they've implemented. I was offered the usual callback. I elected to remain on hold, and to my complete dismay, my call was not prioritized at all on the basis of my Executive Platinum status. At the time of this writing, I have been on hold over 30 minutes, which is unprecedented in the absence of IRROPS.

Is this going to be the new standard at AA moving forward? Does anyone know?

It's bad enough that complimentary domestic upgrades are far scarcer than ever before, but not having customer service priority really is a complete dealbreaker. As a free agent I have literally zero reason to attain status anymore if this is going to be the status quo. May as well cut up the AA credit cards and rack up Amex points or some other bonus spending commodity instead.