Sorry you can't have it both ways. I have awareness, and that is most certainly not counterintuitive in a travel agent, it's an essential skill to determine which type of customer will have a great, or a poor experience at a particular travel venue based on my personal experience and knowledge of the venue.

This resort is only open barely a year - you can't snap your fingers and expect instant perfection, every new resort, especially one of this magnitude with a prevailing reputation and expectations will go through waves of challenges and improvements to find its footing, and every other resort from Hualalai, to Mauna Lani, to Ko Olina, to the re-invention of Lana'i have experienced their own growing pains along the way. I fully expect the situation to be significantly better with staffing over the next months, but it sounds to me like you are already locked and loaded to seek and report on the various minutiae of faults and issues that you are already expecting to experience during your trip. If so, why spend the money to visit a resort that you've held a negative bias against for so long? It seems like a lot of money to spend on an opportunity to come back on FT just to be able to say "ah ha! I knew it!".

I wish you a pleasant journey, but you may want to approach the resort with an open mind and just relax and enjoy yourself - after all, it's Hawaii. There are plenty of other places in the world to visit and get stressed out over.