Originally Posted by
drgmobile
I agree, that humility is not what is called for here.
I had never heard of this before either. It's one thing to only provide points for one room if you have more than one booked for a trip (i.e. a room for the kids alongside your room), although that doesn't really seem fair either. B
That you have not heard of this before is pretty irrelevant, given it's in the terms and conditions of the program, and has been the subject of literally hundreds of posts in this forum (threads that for some reason OP did not feel the need to even peruse before starting his thread).
Originally Posted by
drgmobile
Clearly he has spoken with a human being at this point. That person should have been able to evaluate what happened and respond in a better manner.
If someone is refusing to acknowledge program rules, but rather referring to how unfairly they're being treated because those rules are being followed, discussing their Marriott Vacation Club timeshare membership, and waving around how much money they spend, refusing to make exceptions to rules seems like a great response.
Threatening to take your business to another chain (which OP presumably already has done if he is Super-High-Mega-Elite at other chains that have similar policies) rarely influences customer service behavior. If you are a super-high-value customer to a large corporation, they know that without you shouting it to them. The most valuable customers don't actually care about these things and would certainly not repeatedly insist that the (relatively insignificant) amount of money they spend entitles them to special treatment.
Marriott following its rules is not "unreasonable." Insisting that they should not do so because you are very special is.