Originally Posted by
KatW
bocastephen says: “ It's not a black and white comparison, obviously different customers from each bucket blend in both directions - it's a generalization to illustrate one of the differences and challenges with managing a unique resort and offering services to different customer types, certainly more unique than other resorts in Hawaii.”
If I’m a guest paying $1800/nt, or even $1,122, I don’t care about management challenges. Their job is to deliver a sterling experience. This concern for management challenges rather than guest experience is perplexing and counterintuitive in a TA.
Totally agree. I think they’ve been open for a year now and should be firing on all cylinders by now. Feedback should be getting more positive fingers crossed.