Originally Posted by Nottingham Nick

I think Virgin have had a MAJOR slap on the wrist for their initial email, which pushed passengers towards refunds and made no mention of a re-booking option.

Despite the fact that I have already rebooked I got three emails today about my November / December flights, where re-booking was presented as an option :-

Rebook or Reroute (direct bookings with Virgin Atlantic)

We have arranged agreements with several other airlines to help accommodate your travel needs. If you would like to be rebooked onto an alternative flight on another carrier. please click here for ways to contact us, and our team will assist you.

Alternatively, if you would like to reroute to an alternative Virgin Atlantic destination, please click hereNo change fees will apply, however, any difference in fare will be charged.

The reason I think they have had a slap is the final paragraph, which gives those who have asked a refund that chance to change their minds.

If you’ve already requested a refund but would like to discuss an alternative option (regardless of whether you booked directly with Virgin Atlantic or with a third party), please complete this link and one of our team will be in touch.

Nick