Originally Posted by
Nicc HK
I guess my problem with this is with my consulting work it is bad/suicidal business to treat clients in this way. What gets me is I have it in writing that my claim has been accepted only to be told by the CRE that it still has to be approved. If BA are under-resourced it is because BA chooses not to invest in customer service.
That is all fair comment and clearly something has gone badly wrong with the management (or lack of it) of customer service if the basics are taking multiple months to resolve. The question is what does a customer do about it? Clearly you are free to move to another airline, but in terms of the ongoing dispute, just use CEDR to get more control. If you were either UK based or have a UK postal address that you can rely upon then you can use MCOL which forces the issue under some court imposed deadlines. For some reason BA does stick to those deadlines, even if at the last moment. So that would be your other option.