Originally Posted by
view-with-a-room
My flight to London was cancelled July 4 and AA offered hotel reimbursement. Rather than wait in line for hours I headed to the local CLT Courtyard. I submitted a customer service request a few days later noting the $150 for the hotel room and $20 for a sandwich, but have yet to receive a response. I would be overjoyed with 5000 miles. I would be overjoyed with a response.
Also waiting for a hotel refund from AA for a 23 hour flight delay from London. As the flight was from the UK I'm also entitled to 600 euro compensation under UK law. Tried to expedite things via a message to Twitter but the only reply I get is that 'they're working on it'. Wondering how long this will take.....