Originally Posted by
Infinite1K
Thanks for the detailed review.
I agree that stays at the MarMonte can be quite good. However it is dependent on how full the hotel is as that will then affect the room you get, service levels at the restaurant, etc. Had a few stays were the room offered was very small and because of being short staffed, service for breakfast wasn’t great.
Just came back from a 1-night stay during Fiesta weekend and definitely felt this. Staff were great when in person, but service misses like failed items delivery (requested slippers, never got them), not responding to text, and no proper amenities/perks rundown at check-in all felt off for a stay that would've been $1200+ on cash (mine was an award stay on 29k points). Breakfast service was good to me at least, but I did also go at 7:30am to beat the crowd. Also got upgraded to King Balcony w/ Ocean View after asking about upgrades, so that was very nice.
Think I will still give this place another try again though - location is just too good and everyone deserves a second chance (hopefully?)