Did this workout,
elmira56925 ?
We stayed here last weekend, our first visit to our regular place in just over a year. We still love the location, but there were a few things that were annoying.
At checkin we requested breakfast instead of points for our four day stay. Desk agent told us “we really don’t do that anymore”, I gave him a look and he continued “but I will find vouchers for you”, which were in the top drawer of the desk. The restaurant has a special Voucher Menu, so that just seemed like an attempt to save time of filling out forms, or saving money if it costs the hotel more?
The Voucher Menu has four options. Only one is remotely healthy, a fruit and yogurt parfait. On our third day there, it was “unavailable” as they didn’t have any fruit. Funny thing is, my eggs/bacon came with fruit. I guess it wasn’t the right fruit? Eventually they agree to substitute the other fruit, but really, there is a bodega next door. Empower an employee to take $20 from the till to make guests happy until the order arrives.
and about that $20. I planned poorly for housekeeping tip money (they clean every day now), and asked the desk if they could change a $20 bill. First guy said “we have no change, ask the restaurant or next door (like a bodega would be happy giving change)”. Guy at other desk walked over, opened the drawer at the first guy’s desk and pulled out a wad of bills and gave me the change I needed. Not sure if this is lazy on the first employee’s part or what.
otherwise the stay was fine. Location is great for subway, views from roof deck are great. Snacks in lounge have gone downhill.