I completed a stay again this weekend at the Conrad. I’ll slightly restate what I had said in this thread before: the Conrad Las Vegas at Resorts World is a high-rise Hilton Garden Inn.

After landing at Harry Reid, I tried to check in on the app for digital key. While I got the message I was checked-in, the key was never sent to me. Ended up checking in at the desk. Went up to my chosen room and the key wouldn’t work. Went back down to desk; tried again. Went back upstairs; key on second try still didn’t work. Went back to desk for a third time and the agent apologized, moved me to a different room (from 55th to 39th floor), and offered a $70 food and beverage credit for the inconvenience. No upgrade available; I booked a strip-view room, and that’s what I got.

The $70 credit was able to be used at a wide range of restaurants on the property. Meanwhile, the $50 Honors Gold/Diamond food and beverage credit may only be used at Dawg House. I also had a $25 dining credit through Genting Rewards. Oddly, at check-out, the agent would not apply my $70 credit toward my tip at Juniors.

I had originally booked the Hilton here but ended up switching a couple days before the stay because the Conrad was actually less expensive. The room was clean but it is pretty spartan compared to any other Conrad I’ve stayed in. The Resorts World pools close early at 8pm. Also, I asked about the stuffed bear at the desk; they were out of them. All and all, the Conrad is a disappointment if expecting a luxury hotel.