Originally Posted by
remedy
Flight for TOMORROW (AA4334 - BOS => CMH) cancelled because of "air traffic control" issues. We are staying by the airport (Hyatt @ Logan) watching aircraft land and take off. Here are no weather problems now or expected tomorrow. When I called to see if we could get back to Columbus tomorrow on another flight - even connecting flights through DCA, PHL, CLT, ORD, or even DFW, was told there were no available fights,. When I asked if we would be reimbursed for expenses (hotel and meals; estimated @ > $600, was told that AA has NO RESPONSiBILITY for flight cancelled because of "air traffic control issues." When I pressed this with the "help desk" I was told to contact the FAA (!).
As a long-time loyal AA customer (MM, past EXP) this is more than disappointing. I am very angry about his and am requesting that AA reimburse us for the added evening hotel stay and. meals while we await our rebooked flight that is now on Sunday instead of Saturday. Any chances this will happen?
AA response this morning"
Thank you for reaching out to American Airlines Customer Relations.
I'm truly sorry for the events you encountered during your recent trip with us. Our goal at American Airlines is to always run a timely and reliable airline, and we missed the mark in this instance. Your feedback is invaluable to us, and I assure you that the information you provided has been made available to our leadership team for further review. We are committed to providing the world-class customer experience you know and expect from us.
Your trust as an AAdvantageŽ member is invaluable to us, and there would be nothing more exciting than to have the opportunity to restore your confidence in us. As a token of our sincere apologies, I have added miles to your AAdvantageŽ account, which will be visible within the next 24 hours.
Thank you for sharing the details of your experience with us. On behalf of the entire American Airlines team, we appreciate you choosing to fly with us. We look forward to welcoming you on board again soon.
5000 Miles deposited for "Customer service bonus."