Originally Posted by
AspiringTraveller
I had the same issue with UA before. I called OZ and they told me that the OZ system doesn't have a field for Middle Name.
For an existing reservation on UA, I asked the agent to move my middle name into the field for the First Name and that allowed the OZ membership number to be added. For new reservations, I put my first and middle names into the First Name field (with a space) and it takes the OZ number without any issues. HTH.
You're lucky. I had a situation where:
- OZ had my first name with 2 words.
- ANA had my booking with just the first part of my first name. OZ would recognize it and give me status.
- UA would see the ANA booking + the OZ FFP and not recognize it because of the 2nd part missing, and they were never able to fix it because it was coming from ANA.
- If ANA rebooked, the whole award ticket would need to be rebooked.
It never got fixed. I have to fix ANA.