Apologies if you feel offended by some posts, including mine.

In your initial post you provide little details. In order to try to help you, so we are left to "guessing" what could have happened based on the wording of your initial post.
Many, many posters have had problems with miles transferred from credit card to an inactive FB account. That is a very common cause.
You clarify that it is apparently not your case; no need to be aggressive about your reply.

The wording of the AF email is very strange. The text must have been longer. It seems like a simple booking confirmation, and an e-ticket was never issued. Could be a refusal on UX side., or any other reason. As long as you don't have an e-ticket, it is not possible to say that your ticket has been cancelled.