Originally Posted by
CX HK
TL;DR Summary: CX service and reliability isn't as good as 15 years ago but still rank among the best in the world, since service standards and reliability globally has sadly fallen. I find them better than all Western and ME carriers (controversial but just my view), and I think they are in the top 5 with SQ, JL, NH, and perhaps JX.
Sometimes the carrier actually has to be somewhat efficient in gettting you from A to B. There's no point for instance saying SQ does a better job than the carriers currently operating from NYC to LAX, or even HK to Japan.