Originally Posted by
tedhl
I just had to make a last minute change (but still >24 hours) to an Avios booking, flying on CX. I was told GGLs got waived "service charge" but still need to pay the "change fee". (and if <24 hours, I was told even worse, can't get the Avios back). but just to make sure, do GGLs need to pay change fees? thanks a lot!
GGLs don't pay change or cancellation fees for redemptions. If you were charged a fee (Indian call centre by any chance...?) then I would send off an email and ask for it to be refunded.