LHR-LAX on 22 July. I want to believe we just had a very inexperienced crew, but the entire experience was quite miserable from start to end. Originally given the incorrect menu, which was corrected about ten minutes later. Not knowing if they started in the front or rear, I selected seats in the middle rows, hoping to minimize the odds of being stuck with the leftovers. For both meals, they started in the front, moved to the back, and then moved back forward again, conveniently skipping over us twice and eventually serving us last. There did not seem to be any rhyme or reason to why they were bouncing back and forth with the cart, and the crew on the other side seemed to be a lot more organized. It also took them an extraordinarily long time to serve the few rows in the A380 WTP section, probably at least an hour from the first special meals being delivered to us being served at the very end.

Naturally, they only had one option left for both meals, and it was the one I didn't want. They offered us a chicken gnocchi from WT as a consolation prize for the second meal, which my husband chose in lieu of the remaining vegetarian WTP meal that they had in abundance. The gnocchi was more like a rubber ducky, and we both found it inedible (I usually enjoy even the most mediocre airline meals). It probably didn't help that we must have been one of the last rows served on the entire A380, as the food was lukewarm, and the tea was cold. Of course, the crew disappeared as soon as we had been served, so I had no opportunity to complain and it was almost time to descend. Best of all, we both ended up with all the symptoms of food poisoning within 24 hours, and we really didn't each very much outside of the plane in that span. I'm normally loyal to *A, but I decided to give BA a chance after getting a status match from AA. Needless to say, I am not terribly tempted to join team BA after this experience, combined with the awful security hell of transferring in T5. The A380/hard product was otherwise quite good.



Wilshire ham hock: not terrible, but definitely not something I need to experience again

The menu we were provided initially, only to have it taken away

The correct menu, providing the illusion of a choice of entrees

Drink menu A (not sure if this was the first or second menu)

Drink menu B (same drinks, but different layout)