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Thread: Email with case number received, what does it mean?
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Old Jul 26, 2024 | 2:29 am
  #5  
deviant1966
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The refund was requested by DM on “X” and they also called me on the phone.

A third person was removed from the original booking, because of a medical emergency, and given a new booking code, when you enter that new booking code it says “we are processing a cancellation for this booking” and has been like this for approximately 2 weeks.

no documents were requested.
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