Back in March, Head For Points wrote about a presentation made by Sean Doyle:

’”BA improving punctuality
If the planes are running late, you’ve got a problem”. That’s what BA CEO Sean Doyle said in his opening remarks, and anyone who caught a British Airways flight last year is likely to agree.

The good news is that huge improvements have apparently been made.
“We have a pretty huge focus on operational resilience and punctuality …. over the last three months, we’ve made great progress: our average departure punctuality at Heathrow has been 80%. We’ve been better than the average of all the other carriers at the airport. And that’s a significant turnaround from where we were maybe six months ago.”
In comparison, the full-year average for all airlines at Heathrow last year was 63.4% so this is a significant jump.

On flights to New York JFK, where BA launched a focus on punctuality last year, the results have been even better:
“We have been the most punctual airline on JFK for the last six months. We’ve taken all those learnings and rolled it out to the rest of the network to make sure we’re on time.”
If British Airways can keep this momentum going into the summer, during the busiest travel period of the year, then I will be impressed.”


question I have is… is it working? Has it improved.. and has it got a chance of reaching 80%+?