Originally Posted by
diver858
Airlines are constantly performing market research, understand their customers very well - much better than a FT posters.
Both business and leisure travel have changed significantly since the pandemic, WN has been slow to adapt, suffering financially for it.
Right but WHO are they polling? I would venture to guess that 80% of loyal frequent fliers (i.e. those with status) prefer the open seating policy because they have a leg up on everyone else for the best seats.