FlyerTalk Forums - View Single Post - Southwest eliminating open seating
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Old Jul 25, 2024 | 8:41 am
  #38  
Marko123
All eyes on you!
10 Years on Site
 
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN ALP, Hertz 5-Star, Avis Preferred
Posts: 637
I question the market research behind the claim that 80% of customers prefer assigned seating. Are these people who would fly once a year, or people who already fly once a week? I can see how being part of the former can be stressful, but as an A-Lister I enjoy not having to worry about finding 3 open seats for my family and overhead bin space. Or when I'm traveling solo and need to make a last minute change I know I won't be stuck in the middle in the back row. I understand it's a delicate balance for a business to both keep current loyal customers happy and attract new ones.

On to legroom, I'd much rather pay extra for a wider seat than a few inches of legroom. With ever-expanding waistlines, I've had many more uncomfortable flights due to wide bodied people encroaching on my lateral space than anything to do with legroom.

I also want to know what the point of A-List is now. Maybe we'll get the extra legroom seats for free, or still get to board early so we'll have first access to bin space.
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