I bought 2 tix on AA.com, then mailed in a voucher to have the amount applied to the tickets. When I got the email confirmation I noticed that I had been charged a higher fare class, and sure enough the higher charge was on my credit card. I called and spoke with somebody on the Exec Plat desk (taking overflow calls on a Sat night), who told me that when I mailed in the vouchers the reservations had apparently been processed as the lowest fare class, not the web special price. So she said she processed the refund and it should be on my credit card in a few weeks. Four weeks later still no credit. And when I try to call AA, I discover that:

1. The only refund phone number is in Oklahoma, a long distance call
2. They are only available M-F, 4 1/2 hours a day
3. When the queue is too long, they disconnect you instead of letting you hold, so you have to keep calling back.

What's up with this? This is the first time I've needed to get a refund from AA, it was caused by their screw up, and it's a big pain in the a$$.

AA, if you are reading this, please realize that this reflects really poorly on you!! How you fix problems is at least as important as how cheap your fares are!!

ps. Just noticed 2 $5 charges as well on the cc. Hmm. Originally made the reservations online... wonder what these are doing here?