Originally Posted by
MM_someday
I always contact chat to do this because the website is buggy and always shows 100% of the fare as cancellation fees on my end. If it's within 24 hours, you should get the money back to your credit card, else it's a voucher assuming your flight is 7+ days away.
Some other things to be aware of if you go the travel voucher route - I received a voucher for cancelling a 2-person itinerary. The email with the voucher said I could use it on multiple itineraries for either one of us until the full value was used. Thought I'd book some tickets while I was at the airport (paid $220 instead of $390) and the agent said the voucher we had was single use for itineraries that had both of us. I insisted she try the code anyway, and it worked across multiple itineraries that had both of us on it, but not on any single person itineraries.... kind of a situation where neither the email was entirely right nor the agent.
Seriously? So then what is the truth. Seems to be your experiment suggests that if it's a two person trip that's cancelled you have to be a two person trip for the future which seems super unfriendly.
If there is an email that said you could use it on multiple itineraries for either one of you until the full value was used - why isn't that the case?!?
And you received flight credit not a voucher right?!
And why are there conflicting posts in this thread alone saying that Plats can get a full cash refund vs flight credit for cancelling their flights.
What is the truth there or does it just vary by agent? This is so bizarre.
My questions:
- As a Frontier PLAT...
- Elective cancellation a flight >24hrs after booking...
1. Can you ask for a cash refund? Or do you just get flight credit? Does the outcome vary by agent?
2. What if there are two people in the reservation that you are cancelling and they only give you flight credit? There are some threads in here that says your new booking has to contain again the same two people, other threads that say they got an email that said either person can use it. What's the truth?
3. Regarding flight credit, is it one and done like a voucher or can you use it for multiple subsequent bookings until it goes to zero. Lots of conflicting posts in here too probably cause voucher and credit get mixed in to much.
Pardon this seemingly confused post but I can't seem to piece anything together when it comes to Frontier. I status matched into it so I dont have a lot of experience with this.