Originally Posted by MSPeconomist

Here are some additional suggestions:

Imagine what the optics would have been if CNN could have shown Ed Bastian (or interview a customer about this) at ATL among the DL folks in vests who showed up to try to help at hubs. All levels of salaried employees up to the CEO (but of course not anyone who knows about IT/crew scheduling) should be spending time trying to help when a crisis of this type happens, even if they're only able to apologize and thank customers. Maybe better would be for Ed to postpone his junket to Paris and show his face at ATL until it's clear that the meltdown is truly over; hopefully this will be in time for him to make the Olympics closing ceremony.