Originally Posted by wahooflyer
Maybe I'm just lucky, but in over 100,000 miles of flying on US I haven't encountered even one rude US Airways employee. Maybe it's because I don't spend much time flying through PHL, where it seems employee morale is worst.
American Airlines has far more rude employees, in my experience at least.
I have not encountered many rude U frontline employees either. I was saying if I did I would not tolerate it. Sorry for the confusion.