Originally Posted by
Finland Station
The customer service function now appears to have dried up completely. I have outstanding queries, going back to March, which are not progressed and emails go unanswered. It damages BA's brand to be associated with such total incompetence.
Yup. I’ve got a couple back to January which are still pending, and I’ve recently had another from a normally pretty good retailer which haven’t even moved into that column. Almost dread chasing, but I’ll give it a go…