Dear community,

Looking for soulmates to exchange experiences.

My July 19th flight was late by more than 3 hours. It was inside EU, so 261/2004 applies. Obviously they rejected my complaint under the notion of force majeure outside of their control.

However:

1. EU 261/2004 lists exceptions which affect the flight security (unrest, damage, strikes etc), while the issuenwas with the registration system, flight security was not affected;
2. 80% of flights were actually on time, only part of them were affected, so it is within their control whom select as a vendor.

I see the airlines uniting not to refund the customers under the operational force majeure clause outside of their control. Number of articles
on this topic. But shouldnt the EU regulation protect the customers in this particular case?

What do you think?