Originally Posted by
cfischer
Did you explain the late check-out scenario to them? There are other cases e.g. wrt international date line that they 'can' resolve. Not automatic (which is understandable) but the this 'can' post correctly.
Yes. Their response appeared to be a copy/paste canned answer. They never responded to my request to review the decision / escalate to the appropriate team. Piss poor customer service, tbh.