5th rental in the past year at Sixt.
Location: LAS
Status - Platinum (Status Match)
Reserved - 3 Series - LCAR
Offered - X3
Booked a 3-series, really wanted a sedan not an SUV.
Counter agent said all they have is a X3 and that a 5 series would be a paid upgrade, I told her I didn't want a SUV, i reserved a sedan. I mentioned Platinum status should allow a free upgrade, she said no she can't do it. I mentioned yea you just don't want to, give me the X3.
Went out, I see several 4 series and other sedans around.
Didn't even want to talk to another person.
Platinum is useless, app doesn't work to choose the car in advance. LAS, service is probably very location dependant.
I hate agents and just want to go straight to my car. Nope, you have to line up, they waste time re-entering the same info they already have, ask dumb questions. Then tell me I have to go outside, line up again to get the car keys. Very poor process, I prefer Hertz where I talk to no one, choose a car and drive out.
Do better Sixt.
Doubt i'll use them again unless I really have to.