Originally Posted by
soloraj
I have called British Airways countless times, and each time I receive a different explanation, ranging from IT system issues, full aircraft, backlog of bags, to a shortage of manpower. It seems like the call center is simply making up answers without any actual knowledge.
Actually I think that's about accurate. See this thread - T5 was also affected despite the title, and Cloudstrike tied down the ground handlers on slow to depart services:
https://www.flyertalk.com/forum/brit...-jul-24-a.html
There is no point ringing BA once you have your WorldTracer ID. Contact centres can do absolutely nothing, it's a bit like you calling the Royal Mail and asking them to find a letter somewhere in the system. WT isn't accurate or timely due to its ancient batch structure, but it will update eventually. In the mean time the usual advice: get on with your life and the bags will get to you. I would not put any store on "it's on the next flight", historically that's an impossible thing to say with accuracy. Welcome to Flyertalk and welcome to the BA forum.