Originally Posted by
Out of my Element
Is there really no way to get a quote to upgrade our seats?
Go to the KLM website, and use the links provided to manage your booking.
Click on the big "Upgrade your flight" button.

SPOILER: you won't like what you see next.
Originally Posted by
Out of my Element
Map has Business grayed out, if that means anything.
It means that you are travelling in Economy. You are never shown the live seat map for a cabin other than the one in which you are travelling.