FlyerTalk Forums - View Single Post - What happened to Delta’s Operational Focus?
Old Jul 22, 2024 | 9:21 am
  #3  
ekozie
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Originally Posted by MCO Flyer
The good veteran employees took the COVID retirement package and were replaced by subpar employees who weren’t trained like their predecessors. The new hires have been preached hubris by upper level DL management, so they feel they are world beaters when they are far from it.
This x1000. I was coming from a meeting a couple months ago and showed up at T-17 to find a closed door. When the newbie GA came off the jetbridge, he told me he didn't close the door early, laughed in my face, and wanted to charge me a fare difference to change to the next flight. Virginia Ave leadership has instilled hubris into a mostly useless crop of new hire employees that only know SNAPP and how to color by numbers.
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