Originally Posted by
Cawcw
I've also got a complaints number by text message, also rang complaints line to ensure complaint was logged and ask for some idea of timelines, said someone would ring me on Friday with update (which never happened, surprise surprise).
Same!
Irritatingly my first complaint handler raised a "concern" ticket (which is not a formal complaint) while rather misleading me about the matter. I (believe I) now have a complaint.