Originally Posted by
bj2757
...Has anyone figured out how to identify the survey once it shuts you down? I haven't been able to go back and grab the URL and it doesn't show in my history. Every now and then if I use the back button I can get to the last page of the survey - but that is rare. So what do you send them when you have a dispute - have you figured out how to get the survey number or URL?
As a 78 year old white male my surveys have dropped to next to nothing - so when they "Sorry" me after completing one - it upsets me :-)
Thanks.
The survey number used to be on the email invite that they would send out. I pretty much stopped paying attention to those emails when they no longer were telling you the topic and/or the reward amount. Now it's almost always a generic invitation, so in almost all cases I just go to my dashboard and selectively choose the surveys I want to answer. (The rare email exception tends to be the diary surveys.)
Lately I've been running into a few of those %^*$# frustrating surveys where I've reached the end of a 20-30 minute survey and only then do I get kicked out. I complain every time that happens. They often come back with a boiler plate response about how you can be kicked out at the beginning, middle or end of the survey. If necessary, I write back and reiterate that it's absolutely unfair to the survey respondents to go through the entire survey and only then be kicked out. Ultimately, they almost always give me the points in question.
What I've found is that in lieu of the survey number or a URL I tell them the approximate time that the survey ended (I usually write to the help desk as soon as I'm unfairly kicked out), the approximate length of time I devoted to the survey, the topic of the survey and the name of the survey sponsor if I can remember it (usually available at the start of the survey.) Based on replies I've received from the help desk, with that information they can tell not only which survey you're referencing but even the amount of time spent on the survey. Then it's just a matter of waiting to see if they give you the points that you earned. Sometimes I get the points with one email, sometimes it takes a couple, but I'm politely tenacious enough that I rarely lose out on the earned points.
Yes, I think it's insane that we have to jump through those hoops, or that they even have surveys set up in such a way that it's possible to be kicked out at the very end. But so long as I can receive my points with a simple email I continue doing the surveys, as the mileage and gift card rewards are worth the effort to me.