FlyerTalk Forums - View Single Post - Club Europe catering | menus, reviews and photos 2024
Old Jul 20, 2024 | 1:37 pm
  #1278  
flarmip
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Originally Posted by ChrisBub
So today on a short CE flight from LHR-BRU they informed us that we would not be being served anything aside from a drink and a snack (crisps) as it was either no meal or a cancelled flight as crew needed to rest.

I can understand the crew rest requirements, but this was a 45 min flight and I flew ET yesterday and arguably got better food/drink (At least the offer of sweet or savoury for a snack) - today no choice aside from drinks. I asked what they had to drink and they said 'everything'. Not knowing what that meant I just went for water. So essentially I got better service on a delayed ET yesterday than CE today. In the grand scheme of things I know this means nothing given IT outage etc, but is it worth following up on at all? After all, this was a paid CE ticket (albeit to get my status back).

Any views on that?
Definitely worth a complaint IMHO. The why's and wherefore's don't particularly matter as far as I'm concerned - you paid for a meal (it's an advertised part of the Club Europe offering) and didn't receive that. I'd anticipate 5-10k Avios in view of the typical fare/Avios difference to CE.
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