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Old Jul 20, 2024 | 10:03 am
  #5009  
bj2757
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Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
Survey Number

It seems e-rewards is back to it's old tricks again (still). In the last 3 days I have complete 3 surveys, 2 long and 1 short) that sent me to the "Sorry" screen after I had completed the survey (the timer was at 99% or it thanked me for completing the survey). On the two long ones I sent a notice to e-rewards - I didn't bother with the short one. I used to take a screenshot of the survey URL if I was on a long survey but got lazy this past week because I haven't been having any issues - so I didn't capture the URL for the 2 I requested help on (one was yesterday and the other was this morning so I haven't received any responses). When you submit the Help request it always asks for the "Survey Number" which I have never seen and normally just paste the URL there. In the past they have been pretty good responding and giving me the reward - sometimes a partial - at least when I have a URL to send them.

Has anyone figured out how to identify the survey once it shuts you down? I haven't been able to go back and grab the URL and it doesn't show in my history. Every now and then if I use the back button I can get to the last page of the survey - but that is rare. So what do you send them when you have a dispute - have you figured out how to get the survey number or URL?

As a 78 year old white male my surveys have dropped to next to nothing - so when they "Sorry" me after completing one - it upsets me :-)

Thanks.
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