FlyerTalk Forums - View Single Post - BA 19 Jul LHR bags not loaded
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Old Jul 20, 2024 | 8:04 am
  #15  
Can I help you
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If we received messages inflight asking us to tell customers that their bags were not onboard I would just ask them to contact the ground staff in the baggage hall, if they asked why I would simply say there was an issue with their baggage, most customers were already aware that there maybe a problem due to a short connection. I would never not tell them and let them just wait until all the bags were delivered to find out.
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