Originally Posted by
corporate-wage-slave
I've told this anecdote before but the opening of T5 was a disaster, particularly baggage. I was on one of the first HKG flights, and word had got around that little or no baggage was loaded. One person near me asked a cabin crew member if their bag had been loaded, the cabin crew member said they didn't know. That passenger then kicked up a fuss that got the CSM over. The CSM tried to give reassurance but the passenger worked out from the body language (as did I as an observer) that no bags had been loaded. He just stood up, without a further word, walked out off the 747. There were further loud discussions in the cabin, and further people disembarked. The CSM called the captain over since it was getting increasingly loud and the captain then made a fatal announcement that few or no bags were going to be loaded, and if anyone wanted to disembark they could. About a third of the aircraft indicated they had questions or concerns, dozens walked off. After an hour of fairly fractious dialogue, BA just cancelled the service altogether, causing me and many others huge inconvenience. Frankly it's the best outcome to say nothing, people can get quite upset about this issue.
I was on a flight to Prague on the opening day of T5 and we were told that the bags weren’t on the flight but would follow on the next flight and the following day and extra staff were waiting for us in Prague to process bag reports,
One poor person at prague to deal with plane load of passengers. I went back to the airport the following day and a few transfer bags had been delivered.. Mine was delivered to me at home in June..
Flights going out today without full complement of bags (Palermo for sure). as well so if you can’t go HBO split luggage if not travelling solo and make sure essentials and a couple of days stuff in hand luggage.. Emails being sent in flight.