My general complaint is that I had to be guided to this web site to even find a location where I could start the discussion. It is otherwise impossible to reach a JetBlue agent to at least discuss my issue.

My specific complaint is as follows:

On July 2 I flew JetBlue from JFK to SFO. The flight was to leave a 1 pm to arrive at SFO at 4 pm Pacific Time. After we boarded the flight, it was announced that there was a problem with the AC and technicians were called to fix it. We stayed on the ground past the scheduled departure time. Eventually we left and after about 20 minutes in the air, the pilot announced that ;the AC was still not working and that we had to return to JFK. Once we landed things were in flux. At first passengers we given the option of getting off the plane to stretch their legs, but they had to take all their carry-on with them. Then it was announced that we all had to get off the plane that they were looking for a substitute plane. We were given a $12 meal voucher--has anyone ever tried to get a meal for $12 in an airport? Eventually we boarded the new plane with a new pilot. We sat on the ground, and the pilot announced that according to FAA rules he could not fly the plane. We had to wait until they found another pilot. We did not arrive in SFO until 1 am, 9 hours after our scheduled arrival.

JetBlue issued 6 month vouchers for $150

According to JetBlue policy, we should have received $250 vouchers. Here's the policy:

"JetBlue has an escalating compensation structure. The minimum compensation is $50 in travel credits after a three-hour departure delay, and the credit adjusts upward by $50 for every additional hour. The credit maxes out at $200 for delays of six hours or more.
Once passengers have boarded the aircraft, the compensation structure is $100 in credit for a delay between three and five hours, $175 in credit for a delay between five and six hours, or a $250 credit for a delay of six hours or more."

As non-frequent flyers, the 6 month limit means that we have to manufacture a reason to use JetBlue before the expiration date.

So how do I get to discuss this issue with a JetBlue representative?