Originally Posted by
Kiwibrit62
JUST RECEIVED - THE EMAIL HEADER MADE OUT THAT I HAD OPTIONS!…yeah, right. Refund or no refund.
I really need alternative flights as we have family in Singapore for Xmas, as well as hotels etc all booked. Anybody have thoughts as to how to approach this?
Hello,
We're getting in touch to let you know that your flight from London Heathrow to Shanghai has been cancelled.
We know how disappointing this must be for you, and we sincerely apologise for any inconvenience and disruption to your plans.
For the past 25 years, we have proudly served Shanghai, connecting our customers with family, friends, and business partners. We have supported global supply chains through our cargo operations, especially during the pandemic when we transported vital goods and medical supplies to and from Shanghai.
However, significant challenges and complexities on this route make it difficult for us to sustain our operations. After careful consideration, we have taken the difficult decision to suspend our London Heathrow – Shanghai services. This was not an easy choice, and we are very sad to say goodbye to our wonderful customers and colleagues in Shanghai.
Depending on how you booked your flight, you have various options to claim a full refund.
If you booked your flight directly with Virgin Atlantic Please follow
this link to request your refund. Once requested, you will receive an email from us within the next 7 working days to confirm that we have processed your refund. Depending on your payment method and card issuer, we expect your funds to be returned within 3-5 working days, however some providers can take up to 14 working days.
Tour operator, travel agent or other airline bookings Please contact your travel provider directly to discuss your refund. We're unable to process changes on bookings made by a third-party company, such as a travel agent.
Just so you know, your flights will not yet show as cancelled on
My Booking, as we will be updating our system on the weekend of 20 July to reflect the change. We appreciate your patience and understanding.
Thank you for choosing Virgin Atlantic. We hope that you will fly with us in the future and experience our service and hospitality on other destinations.
Yours sincerely,
Louise Phillips
Vice President – Customer Care
THIS IS A SCREENSHOT FROM THE VS WEBSITE, WHICH THEY REFER TO AS EC261 - SEEMS THEY ARE NOT EVEN OPERATING PER THEIR OWN CODE SO FAR!
