Originally Posted by
daniellinyc
Called virgin last night, the rep on the phone offer 2 options:
1. Full refund - which I don’t want
2. Reroute to another Virgin destination also on upper class
I mentioned this is against UK261 article 8, she said she would put a note and escalate, but currently this is all she could offer.
The offer of another Virgin destination is a cop out, similar to the refund offer. Let's see what the negotiations with other airlines brings about.