Originally Posted by
Kiwibrit62
I noticed for the last week or so, all KLM/AF redemptions seem to have disappeared. This may be the phantom issue, although I never had a problem phoning in, even 10 days ago for gru-cdg.
It may also be preparation for a flux of rebookings (hopefully). VN redemptions are available though...
Time will tell but I am not prepared to actively cancel my flights.
i believe thats a separate issue
Due to a system issue, customers are currently unable to book Air France/KLM seats with Virgin Points on our website and through the Customer Centre. We’d like to sincerely apologise for any inconvenience caused and our teams are working hard to fix this issue. We expect bookings to be available again at the start of August.