Originally Posted by
TheHak
Where do you see they dont take individual cases. Rather they hint at using them instead of claims agencies
Since our aim is help protect your rights as a passenger, our service is free of charge. Unlike commercial service providers, we do not make any deductions from the amount paid directly to you by the airline.
In fact they say claims agencies tend to use them heavily and have often 'forged signatures'
You can always try and then move on to a lawyer of needed.