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Thread: Are Business Flex really fully refundable?
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Old Jul 17, 2024 | 9:20 pm
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samwkchan
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Join Date: Nov 2010
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Are Business Flex really fully refundable?
I am about to book a Business Flex ticket from SYD to AKL.
The terms seem confusing to me:
Cancellation (including no show)
Before departure:
  • Full Refund
After departure:
  • The refund will be the difference (if any) between the fare paid and the applicable fare for the journey travelled.
This fare may be used as credit towards the payment of any higher fare from the point of origin, provided the new fare rules are met. The credit must be used within 12 months of the original tickets date of issue.
Any refund or credit is the Australian dollar price.
Is the full refund when cancelled before departure going back fully to my original form of payment (credit card), or just a credit that can be used towards another flight?
Also, if it is a full refund to my credit card, how easy can it be done? Can it be done online with some clicks?
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