Originally Posted by JerryHannon

I had a conversation with Chase Sapphire Reserve card customer service, after viewing a transaction done in Euros in Brussels and subsequently emailed to me, to find out how I could see in the online Chase personal banking app the original Euro amount debited and not merely the consequent FX conversion to USD.
How could I reconcile bills if I don't know what the hotel had debited to my card, I asked.
The rep told me that there is no way to do that online. But, looking at the actual monthly statement (which, fortunately, did arrive), the original FX amount for each transaction and the conversion rate is clearly displayed.
Why should the largest bank in the US (the world?) not be able to link their credit card system properly to their online banking platform?
Why should a customer have to wait for a monthly statement to arrive before knowing whether a merchant, hotel, restaurant, SNCF, or whatever has correctly debited the EUR (or JPY, CHF, GBP) to your Chase Sapphire Reserve card?
How can anyone, for personal or business needs, be unable to verify transactions are properly charged until their Chase Reserve credit card statement arrives, often many weeks after a transaction takes place?
Yet Chase brags about all of the money they are spending on IT????????